FAQs

Our most frequently asked questions can be answered here.

If you cant find the answer your looking for, please dont hesitate to Contact Us.

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• WHAT DO YOUR PRICES INCLUDE?
  • Our prices include delivery, setup, and pick up to select locations. Some locations may require a delivery fee.

• DO YOU OFFER HOURLY RATES FOR RENTALS?
  • Unfortunately, we do not at this time. We only offer our standard 1 day rate no matter if you need if for 2 hours or 8 hours.

• DO YOU REQUIRE A DEPOSIT?
  • Yes, we require a 30% credit/debit card deposit to complete your booking. Any deposit paid will go towards your balance.

• HOW FAR IN ADVANCE SHOULD I BOOK?
  • You can book as early as you would like to insure you can book the inflatable you are wanting.

• CAN YOU TAKE ANY LAST MINUTE BOOKINGS?
  • In most cases we need atleast a 48 hour notice to get you on our delivery schedule.

• WHEN DO YOU SETUP?
  • We deliver between 7:30 am and 1 pm on the day of delivery. We will contact you the day prior to your event to confirm a delivery and pick up time frame. If you need a specific time due to having to pick up the cake, sports games, going to church etc. please let us know so we can work that into our schedule.

• WHAT IF I NEED THE INFLATABLE AT A SPECIFIC TIME?
  • If you need your drop-off, or pickup at a specific time please let us know when booking. You can let us know in the special delivery instructions when booking. This way when making our schedule we can work around specific time.

• CAN I KEEP MY INFLATABLE OVERNIGHT?
  • Yes! Just select overnight when selecting party end time and we will pick up the next morning.

• DO YOU CLEAN AND SANITIZE YOUR UNITS?
  • Yes! We will sanitize at drop-off with CDC recommended disinfectants.

• DO WE NEED TO KEEP THE BLOWER PLUGGED IN THE ENTIRE TIME?
  • Yes! A blower keeps air in the inflatable unit the entire time. Once the blower is unplugged or loses power the unit will begin to deflate. If you have a overnight rental you can turn off once done using the inflatable.

• WHAT FORM OF PAYMENT DO YOU ACCEPT?
  • We only accept Credit/Debit Cards or Afterpay at this time.

• WHEN IS MY REMAINING BALANCE DUE IF I PAID THE DEPOSIT?
  • If you paid the deposit, your remaining balance is due 2 day prior to your party/event. We will send you an invoice at this time as well.

• WHAT IF I NEED TO CANCEL?
  • Please let us know if you need to cancel as early as possible.

• WHAT IS YOUR WEATHER CANCELLATION POLICY?
  • Please see our weather policy page for more information.

• DO YOU ACCEPT TIPS?
  • Yes! Tips are always appreciated but are not require for friendly service. You can add a tip when booking online or your more then welcome to give cash tips in person.

• WHAT SURFACES DO YOU SETUP ON?
  • We can setup on grass (our favorite and best for kids), concrete or indoors. When setting up on concrete or any other hard surfaces we have to use sandbags to anchor the inflatable. Be sure to select your surface type when booking. If there are high winds the day of your party/event then we will not be able to use sand bags. We would need to move it to a different location so we can stake it down or we would have to cancel. Please note regardless of the surface type, if the winds are over 15 MPH, then we will not be able to setup for the safety of the participants.

• ARE WE RESPONSIBLE FOR THE INFLATABLE IF IT GETS A TEAR OR DAMAGED IN ANYWAY?
  • Yes and no. You are not responsible for normal wear and tear of our inflatables. If damage does occur due to failure to follow posted safety rules or negligence you will be responsible for all damages up to the replacement of the unit/blower which is thousands of dollars. Which is why we have you sign our digital waiver, so you can understand how to operate the unit and become a trained operator.

• CAN I RENT A INFLATABLE FROM ANOTHER FROM YOU AND ANOTHER COMPANY?
  • No! Unfortunately we cannot setup if another company is going to have an inflatable at the same location due to our insurance not able to cover these type of events. If we show up and another company is there setting up, you will forfeit your deposit. Sorry for any inconvenience.

• ARE YOU INSPECTED AND INSURED PER STATE LAW?
  • Yes! We are insured and inspected. Safety is our #1 priority.

• WHAT CAN GO INSIDE MY INFLATABLE?
  • If you would like to use a soft basketball, balloons, or plastic balls these are ok to use. Please make sure these are removed before pickup. Please no shoes, candy, food, confetti, confetti eggs, silly string, slime, sharp objects are not allowed as these can harm the inflatable and can result in a cleaning or repair fee not to exceed $1000.00 dollars. Please note we are not responsible for any items left in the inflatable after pickup.

• CAN I MOVE MY INFLATABLE ONCE IT IS STAKED DOWN?
  • No! Once the inflatable has been staked down it must remain in its current location until our drive comes to pickup (NO EXCEPTIONS) If the inflatable needs to be moved there is a relocation fee of $100.00 to relocate the inflatable to a new location on your property.

• CAN MY INFLATABLE GET WET?
  • If you rent a Dry Bounce House, or Combo then no. These inflatables are not designed to get wet. If you do get them wet there will be a $100.00 cleaning fee charge to the card on file. This does not include if it rains during your party/event. These are considered acts of nature and are almost impossible to predict.

• CAN WE TURN OFF THE BLOWER BEFORE PICKUP?
  • If renting for 1 day then no. Please leave the inflatable blown up. The driver must inspect the inflatable and do a light cleaning if necessary before rolling the inflatable up. Also some inflatables have to be take down a certain way so that they can be rolled up properly.

• DO YOU PROVIDE EXTENTION CORDS OR WATER HOSES.
  • We do provide a heavy duty extension cord. The setup area must be within 100ft of a working outlet. We provide 50ft water hose with all our wet inflatables. You must provide any addition length of hose needed to connect to the water spicket.